PMP® Certified · SaaS Implementations · Process Improvement

Senior Project Manager who delivers and builds the AI tools that make delivery repeatable.

9 years leading complex SaaS implementations and PMO transformation. Industrial Engineering foundation. Named to a company-wide AI Committee for building automation that saves teams hours of manual work.

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About

Executive Summary

PMP®-certified Senior Project Manager with 9 years of experience leading complex SaaS implementations and process improvement initiatives. Industrial Engineering background with expertise in cross-functional delivery, operational process design, and PMO transformation.

Selected to represent the PMO on a company-wide AI Committee, and experienced in developing AI-powered workflows, custom tools, and automation that reduce manual project management work and improve process compliance.

What sets me apart is my ability to go beyond project planning, developing the tools and workflows that make project management faster, more consistent, and more effective across an entire organization.

Experience

Professional Experience

Senior Project Manager

Doxim · Jan 2025 – Present

Leading complex SaaS implementations for large enterprise clients by establishing holistic plans, coordinating competing priorities, and managing dependencies across teams.

  • Stabilized a high-risk implementation into a 0-defect UAT outcome, turning around a challenged client relationship.
  • Represent the PMO on a company-wide AI Committee, creating AI-powered workflows and custom tools that automate PMO activities and reduce administrative work.

Project Manager

Doxim · Jan 2021 – Dec 2024

Managed a portfolio of projects across CCM, Payments, Print, and internal improvement initiatives spanning multiple company regions.

  • Coordinated projects exceeding $1M in annual recurring revenue (ARR), including budget tracking in Salesforce and direct reporting to senior leadership.
  • Drove organizational integration and process improvement, introducing Agile practices to teams adopting Doxim standards.

Project Manager

Striata · Jan 2017 – Dec 2020

Led SaaS implementations for digital billing solutions across insurance, utility, and retail industries, including custom development, mobile applications, and proof-of-concept initiatives.

  • Managed a company-wide upgrade to core payment processing for all eBill clients, including Fortune 500 organizations.
  • Applied Agile methodologies and SDLC best practices, including sprint planning and Jira-based coordination, while training clients on data security and PII handling.

Differentiator

AI-Driven PMO & Automation

Beyond traditional delivery: a hands-on passion for building the tools that modernize project management.

AI Committee Lead

Represent the PMO on a company-wide AI Committee, identifying and implementing AI-powered workflows and custom tools that automate PMO activities, improve data quality, and reduce administrative work.

PM Status Flagging Workflow

Built an AI-powered workflow using ChatGPT Skills and a Salesforce integration to review project data and flag projects requiring PM action, saving PMs at least 1 hour per week while reinforcing PMO standards.

RAID Spreadsheet Generator

Developed a custom AI skill that reads meeting recap files and generates a complete RAID spreadsheet in the PMO’s standard template, saving PMs at least 30 minutes per meeting.

Meeting-Notes Intelligence Tool

Created a custom HTML-based tool using Claude AI to extract actionable information from meeting notes and accelerate RAID log management, filling functionality gaps in existing PMO tools.

Skills

Core Competencies

Project Management

JiraTrelloMS Project SalesforceMS OfficeOneNote DocuSignAgile / ScrumSDLC PMO TransformationRAID Management

AI & Automation

AI-Assisted Workflow DevelopmentLLM Applications Process AutomationAI-Powered Reporting & Analysis Custom Tool Building

Self-Directed AI & Technical

Local LLMsAI AgentsOpenCode HTMLCSSJavaScript

Credentials

Certifications & Education

Project Management Professional (PMP®)

Project Management Institute · 2022 – Present

B.S. Industrial Engineering

University of Central Florida · 2015

Contact

Let’s Connect

Open to Senior Project Manager and Program Management opportunities. Reach out to discuss how I can deliver for your organization.

LinkedIn https://www.linkedin.com/in/josephricciuti